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Privacy Policy

Effective Date: January 1, 2024

At Truehub ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform.

1. Information We Collect

Personal Information

  • Full name and date of birth
  • Email address and phone number
  • Residential address and nationality
  • Government-issued identification documents
  • Tax identification numbers
  • Bank account and payment information
  • Investment preferences and risk tolerance

Financial Information

  • Source of funds and wealth
  • Employment status and income
  • Investment history and experience
  • Transaction history on our platform

Technical Information

  • IP address and device information
  • Browser type and operating system
  • Login data and access times
  • Pages viewed and platform features used

2. How We Use Your Information

We use the collected information for the following purposes:

  • Account Management: To create and manage your investment account
  • Investment Services: To execute your investment instructions and manage your portfolio
  • Compliance: To comply with legal obligations including KYC and AML requirements
  • Communication: To send account updates, investment reports, and important notices
  • Security: To detect and prevent fraud, money laundering, and other illegal activities
  • Improvement: To enhance our platform features and user experience
  • Customer Support: To respond to your inquiries and provide assistance
  • Marketing: To send promotional materials (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who help us operate our platform
  • Financial Partners: With brokers and exchanges to execute investments
  • Legal Requirements: When required by law or court order
  • Regulatory Authorities: With financial regulators and tax authorities
  • Business Transfers: In connection with mergers or acquisitions
  • Protection: To protect our rights, property, or safety
  • Consent: With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all data transmission
  • Secure data storage with encryption at rest
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Strict access controls and employee training
  • Compliance with industry security standards
  • 24/7 monitoring for suspicious activities

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for tax purposes

Financial records are typically retained for 7 years after account closure as required by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data
  • Withdraw Consent: Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication
  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized user experience
  • Detect and prevent fraudulent activity

You can manage cookie preferences through your browser settings, though some features may not function properly without cookies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through our platform. Your continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Truehub Ltd.
123 Finance Street
New York, NY 10001
United States

© 2024 Truehub. All rights reserved.

Last updated: January 1, 2024